Shipping policy

Free Shipping on Orders Above $99*

Enjoy Free Expedited Premium Shipping on orders of $99 or more.

The $99 minimum is calculated based on the merchandise subtotal before taxes and fees and after discounts or promotional codes have been applied.
Orders below $99 are subject to a flat shipping fee of $9.99.
Post-purchase additions cannot be used to reach the $99 free-shipping threshold.
For qualifying orders over $99, customers may select their preferred carrier for an additional $5 carrier-selection fee. Additional rural or remote-area surcharges may apply.

We reserve the right to combine shipments when multiple orders are being shipped to the same recipient.

Rural & Remote Areas

Certain addresses are classified as rural or remote by our shipping carriers and may be subject to additional shipping charges. These locations may not qualify for our $9.99 flat-rate shipping or free-shipping offers.

If additional charges apply to your order, we will contact you by email before the order is shipped to obtain your approval.

Shipping Origin & Transit Times

We ship throughout Canada, including to P.O. Boxes and rural addresses, where carrier service is available.

Estimated transit time is generally 1–6 business days across Canada.

Please note:

Weekends and statutory holidays are not considered business shipping days.
Transit times are estimates only and are not guaranteed.
Estimated transit times do not include the time required to process, prepare, and pack your order before shipment.
Delivery times may vary depending on the destination, rural or remote locations, seasonal shipping volumes, statutory holidays, and unforeseen circumstances such as severe weather.

Estimated Shipping Times

Shipping times to major Canadian cities are provided as general guidelines only. Actual delivery times may vary and are not guaranteed.

Estimated delivery times are subject to change due to:

Rural or remote destinations
High-volume shipping periods
Statutory holidays
Weather conditions
Carrier delays or other circumstances beyond our control

High-Value Orders — $499 or More

Orders valued at $499 or more may require a signature upon delivery.

Depending on the carrier, including Canada Post, UPS, FedEx, Purolator, or another authorized carrier, the package may only be released to the recipient or an authorized household member.

If no one is available to accept the package:

The carrier may leave a delivery notice with instructions for pickup or redelivery.
Customers are responsible for collecting the package within the carrier's applicable holding period.
The carrier may require government-issued photo identification.

Signature requirements cannot be waived, and safe-drop or leave-at-door delivery options are not permitted for applicable high-value orders.

Customers will be notified by email or telephone if a signature is required.

Undeliverable or Unclaimed Packages

Occasionally, packages may be returned to us because they are undeliverable or remain unclaimed.

If your package is returned to us, we will contact you to arrange reshipment.

The customer is responsible for the actual shipping costs associated with the original shipment, return shipment, and any additional shipping charges required for reshipment.

Any applicable charges will be communicated to you before the order is reshipped.

Please ensure that your shipping address is complete and accurate when placing your order.

Lost or Stolen Packages

If a package is reported as lost or stolen, we may need to allow up to 30 days for the shipping carrier to complete its investigation before a replacement or refund can be considered.

During the investigation period, we are unable to reship or refund the order until the carrier's investigation has been completed.

If a package is suspected to have been stolen, customers may be required to file a police report and provide the report number and, where applicable, the responding officer's badge number for verification and follow-up.

A refund or replacement may be declined where the required documentation is not provided.

Incorrect or Incomplete Shipping Addresses

Shipping labels are generated using the information provided by the customer during checkout. Please carefully review your shipping address before submitting your order.

If an address error requires the carrier to make a correction, an additional $22.99 address-correction fee may be charged to the customer.

If the carrier is unable to correct the address and the package is returned to us, the customer is responsible for:

The original shipping cost;
Return shipping charges; and
Any additional shipping costs required to reship the order.

If you choose to cancel the order after it has been returned to our warehouse, a refund for the eligible merchandise will be issued after the package is received, less the applicable original and return shipping costs.

Important Note About Free Shipping

Free shipping does not mean that shipping is cost-free to us. We pay the applicable carrier charges for every shipment.

If an order is returned, undeliverable, unclaimed, or requires reshipment due to an incorrect address or other customer-provided information, the customer is responsible for the actual shipping costs incurred.

Order Tracking

Once your order has shipped, you can track it using the tracking link provided in your shipping confirmation email.

You may also track your package directly through the applicable carrier using your tracking number:

Purolator
Canada Post
UPS
FedEx

Order Cancellation & Pricing Errors

We reserve the right, at any time, to reject, correct, cancel, or terminate an order for any reason permitted by law.

If a product is listed on our website with an incorrect price due to an error, we will notify you and provide you with the option to place the order at the correct price.